You lied, James Earl Jones!

Posting will be sporadic over the next couple of days as Verizon resolves its persistent issues with my phone/DSL service. Grrr, I hate Verizon! All of them except for John, the friendly and professional dispatcher who took my call after they screwed up my phone installation. He totally hooked me up. Which brings me to:

My philosophy of dealing with customer service personnel
These people deal with so much attitude, hauteur, and unnecessary rudeness on a daily basis that if you are simply respectful and understanding toward them, they will totally go to bat for you.

And with that, I go...offline.